Frequently Asked Questions About Legal Terms
We collect your name, date of birth, email, phone number, address and identity document number when you open your account. Payment data (DANA, OVO, GoPay or QRIS account details) is collected when you fund your wallet. Gameplay data and login history are logged automatically for security and compliance.
We retain your account records for seven years after closure where local law permits. This covers deposit and withdrawal history, identity verification documents, and login logs. You can request deletion of non-essential data by contacting our legal support team within 30 days of account closure.
Yes. Open the mobile app or website, go to Settings > Personal Data > My Information. You'll see your profile, verified identity, linked payment methods (DANA, OVO, GoPay, QRIS), deposit and withdrawal history, and login activity. Download a complete copy by clicking Export Data.
Contact our support team within 14 days of the transaction. Provide your account username, transaction ID and the reason for the dispute. We investigate with the payment provider (DANA, OVO, GoPay or QRIS) and respond within 7–10 business days with a resolution or reversal.
We share only the minimum data needed with payment processors (DANA, OVO, GoPay, QRIS) to verify deposits and process withdrawals. We do not sell personal data to advertisers or brokers. Data may be shared with legal authorities if required by court order or where local law permits.
Go to Settings > Payment Methods to link or update DANA, OVO, GoPay or QRIS accounts. For address changes, visit Settings > Personal Details. Both updates are instant. Old payment methods remain in your history for withdrawal verification purposes.
Your password is encrypted and never stored in plain text. We log every login attempt and flag unusual activity (e.g., login from a new device or country). Enable two-factor authentication in Settings > Security to add a second verification step when you withdraw funds.
